FAQ

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

 

Processing time refers to how long it takes for us to prepare your order for shipping, package it, and hand it off to a carrier (USPS, UPS, or FedEx). We process all orders within 5 business days or sooner. Please note that orders are not processed or shipped on weekends or holidays. During major holidays, additional transit days may be required for delivery. Shipping time, on the other hand, is the period the carrier needs to deliver your order to your address, which is calculated by the carrier.

 

MAY I RETURN MY PRODUCT?

 

All sales are final; however, please reach out to us with any questions so we can reach a resolution.

 

MY ORDER IS DAMAGED / LOST.

 

Please contact the shipping carrier to file a claim and save all packaging materials and damaged goods before doing so. Please note that shipping costs paid by the customer do not make Epsiniti liable for any damaged goods.